Your appointments are very important to The Loft Salon and Spa, and they are reserved especially for you. We understand that sometimes scheduled adjustments are necessary. therefore, we respectfully request at least 24 hour notice for cancellations.
As a courtesy, clients will receive an e-mail and follow up confirmation via telephone prior to the appointment date. Please understand that is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
We require 24 hour notice for cancellations of ALL scheduled services.
Clients canceling with less than 24 hours of your scheduled appointment will be required to pay 100% of the service reserved in order to continue booking with The Loft Salon and Spa.
Same day scheduled appointments are not subject to this policy, however clients may be required to leave a credit card on file to book future appointments if this happens more than once.
If you think you may be late for your appointment, please call the salon and let us know.. After 15 minutes, we will try to accommodate, however, clients should be aware that their appointment may be altered or moved.
If you do not show up to your scheduled appointment with no prior contact to the Salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will also be required to have a credit card on file to secure any future bookings. Clients who no show on more than one occasion will be required to pay in full before any appointments are booked, unless they have a series bundle to cover the reserved appointment.
We have a no refund policy on services completed at our salon. We offer complimentary adjustments within 7 days of the completion, pending management approval.
Unused or unopened retail products may be refunded within 7 days of purchase. We offer an exchange or salon credit for up to 14 days. Used products may only be exchanged or credited pending management approval.